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FAQ - Frequently Asked Questions
What is the store's CNPJ?
The store and website are registered as ME under CNPJ number 40.378.968/0001-70 under the corporate name DROP BUSINESS INTERMEDIAÇÃO EM VENDAS ONLINE LTDA and the trade name LOJA FOOTERZ.
Does FOOTERZ have a physical store?
We only have one online store at the URL address www.lojafooterz.com. All purchases are made only through the website, and are shipped directly from our partner factory to the customer's address.
How can I track my order?
The order is tracked through our website > Track order, using the tracking code that will be made available to you by email and WhatsApp registered at the time of purchase. Tracking can also be done through the official Correios website, after the order is loaded onto the plane and posted.
Delivery throughout Brazil?
Exactly! We deliver nationwide.
What is the delivery time?
Free shipping - 7 to 18 business days after order is posted.
Express shipping - 5 to 12 business days after order is posted.
The South, Southeast, and Central-West regions may receive payments more quickly than the North and Northeast regions.
All products are imported directly from our partner factories abroad, specifically in China, Sweden and the United States. In case of unforeseen circumstances, such as delays, strikes, recesses, orders taxed by Brazilian Customs or periods of high demand at the Post Office, the deadline may be up to a maximum of 45 business days.
Who will deliver my order?
All orders placed at FOOTERZ are delivered by the Post Office.
Can I pay on delivery?
The preparation of all orders placed at FOOTERZ will only begin after confirmation of payment for the purchase.
What size should I choose for my order?
We have a page with information only regarding product sizes. Access this link > About sizes and see.
My shoes don't fit, can I exchange them?
Yes! We make exchanges within 7 calendar days after delivery of your order. To request an exchange, simply contact our team via WhatsApp.
What payment methods are available?
Credit card with installments of up to 12x.
Pix in cash with 5% discount.
Bank slip in cash.
How do I cancel an order?
We have a page with information only regarding order cancellation. Access this link > Cancellation Policy and see.
I didn't receive my product, what should I do?
In this case, the first step is to use your order's tracking code to find out where it is. Three delivery attempts will be made to your address registered at the time of purchase. However, if the postman is unable to complete the delivery due to the recipient's absence or for any other reason, the product may be available for collection at the Post Office where the Post Office provides it or it will be returned to our International Distribution Center.
If the order is listed as delivered on the official Post Office website, contact the Post Office closest to you, taking your tracking code and photo ID. And ask for a signature on receipt, and if necessary, the location where it was delivered.
Only the Post Office can give you this information.
Request Taxed?
Because our products are exclusive imports, this tax charge may occur, even if rarely.
If this happens, this fee will be paid by FOOTERZ, and the order will return to the normal delivery route.
Customers are exempt from additional fees, only the amount paid on the official FOOTERZ website.
If by chance, a customer cancels or refuses delivery of a taxed order, we are not responsible for another shipment of the same order.
The store and website are registered as ME under CNPJ number 40.378.968/0001-70 under the corporate name DROP BUSINESS INTERMEDIAÇÃO EM VENDAS ONLINE LTDA and the trade name LOJA FOOTERZ.
Does FOOTERZ have a physical store?
We only have one online store at the URL address www.lojafooterz.com. All purchases are made only through the website, and are shipped directly from our partner factory to the customer's address.
How can I track my order?
The order is tracked through our website > Track order, using the tracking code that will be made available to you by email and WhatsApp registered at the time of purchase. Tracking can also be done through the official Correios website, after the order is loaded onto the plane and posted.
Delivery throughout Brazil?
Exactly! We deliver nationwide.
What is the delivery time?
Free shipping - 7 to 18 business days after order is posted.
Express shipping - 5 to 12 business days after order is posted.
The South, Southeast, and Central-West regions may receive payments more quickly than the North and Northeast regions.
All products are imported directly from our partner factories abroad, specifically in China, Sweden and the United States. In case of unforeseen circumstances, such as delays, strikes, recesses, orders taxed by Brazilian Customs or periods of high demand at the Post Office, the deadline may be up to a maximum of 45 business days.
Who will deliver my order?
All orders placed at FOOTERZ are delivered by the Post Office.
Can I pay on delivery?
The preparation of all orders placed at FOOTERZ will only begin after confirmation of payment for the purchase.
What size should I choose for my order?
We have a page with information only regarding product sizes. Access this link > About sizes and see.
My shoes don't fit, can I exchange them?
Yes! We make exchanges within 7 calendar days after delivery of your order. To request an exchange, simply contact our team via WhatsApp.
What payment methods are available?
Credit card with installments of up to 12x.
Pix in cash with 5% discount.
Bank slip in cash.
How do I cancel an order?
We have a page with information only regarding order cancellation. Access this link > Cancellation Policy and see.
I didn't receive my product, what should I do?
In this case, the first step is to use your order's tracking code to find out where it is. Three delivery attempts will be made to your address registered at the time of purchase. However, if the postman is unable to complete the delivery due to the recipient's absence or for any other reason, the product may be available for collection at the Post Office where the Post Office provides it or it will be returned to our International Distribution Center.
If the order is listed as delivered on the official Post Office website, contact the Post Office closest to you, taking your tracking code and photo ID. And ask for a signature on receipt, and if necessary, the location where it was delivered.
Only the Post Office can give you this information.
Request Taxed?
Because our products are exclusive imports, this tax charge may occur, even if rarely.
If this happens, this fee will be paid by FOOTERZ, and the order will return to the normal delivery route.
Customers are exempt from additional fees, only the amount paid on the official FOOTERZ website.
If by chance, a customer cancels or refuses delivery of a taxed order, we are not responsible for another shipment of the same order.